Warranty Obligations
1. General
This document sets out the warranty obligations of the company (the "Contractor") to the client (the "Client") in providing foreign real estate selection, legal support, and deal coordination services. The warranties apply within the paid services agreement between the parties.
2. What the company guarantees
2.1. Legal review accuracy. The Contractor guarantees that all documents provided to the Client during due diligence on a specific property (title documents, construction permits, registry extracts, escrow status, transaction history) have been reviewed for compliance with the current legislation of the property's country as of the review date. The due diligence conclusion is delivered in writing.
2.2. Completeness and accuracy of information. The Contractor guarantees that property information — area, layout, legal status, developer characteristics — matches official sources (property registers, permits, developer public data) as of the delivery date. If information changes after SPA signing, the Contractor notifies the Client within 3 business days of receipt.
2.3. Professional deal support. The Contractor guarantees that all actions required to complete the deal under the contract (SPA coordination, escrow handling, representation at local authorities, receipt of Title Deed / pink book / sertifikat) will be performed by qualified Contractor staff and local partners (licensed lawyers, accredited notaris, registered brokers).
2.4. Confidentiality. The Contractor guarantees that personal data, financial information, documents, and other information received from the Client will not be shared with third parties without the Client's written consent, except as directly required by law (requests from authorised state bodies). Data processing is detailed in the separate "Personal Data Processing Policy".
2.5. Timeline compliance. The Contractor guarantees compliance with contract and schedule timelines, subject to the Client providing required documents and approvals in time.
3. What the company does not guarantee
3.1. Financial outcomes of the investment. The Contractor does not guarantee any specific yield, capital appreciation, or rental occupancy. All financial calculations provided to the Client are indicative, based on historical market data, analyst forecasts, and stated assumptions.
3.2. Property quality and developer work. Liability for construction quality, conformity of the property to declared specifications, and delivery timelines (off-plan) rests solely with the developer or owner under the sale-purchase agreement. The Contractor is not a party to that agreement.
3.3. Actions of authorities in the property's country. The Contractor is not liable for delays in title registration, legislative changes, new taxes or restrictions, revocation of construction permits, or other acts of authorities beyond the Contractor's control.
3.4. Currency and exchange controls. The Contractor is not liable for exchange rate changes between price agreement and actual payment, nor for currency regulation changes in the Client's country or the property's country.
3.5. Third-party conduct. The Contractor does not guarantee the conduct of the seller, developer, escrow banks, insurers, or other third parties. If such parties act in bad faith, the Contractor assists in protecting the Client's interests within the agreed scope.
4. Warranty period
The guarantees in section 2 apply from contract signing until completion of the relevant stage. The 2.1 guarantee (legal review accuracy) survives for 12 months from SPA signing — if review errors cause material losses to the Client, the Contractor compensates such losses up to the fee paid for due diligence.
5. Limitation of liability
The Contractor's aggregate liability to the Client under all warranty obligations shall not exceed the amount paid by the Client to the Contractor under the contract. Indirect losses (lost profit, reputational damage) are not compensable.
6. Claims procedure
Warranty claims are submitted by the Client in writing to the Contractor's official email with supporting documents. The Contractor reviews the claim within 15 business days and provides a reasoned response.
7. Force majeure
Warranty obligations are suspended during force majeure (sanctions, natural disasters, hostilities, state actions making performance impossible). After such events cease, the parties agree on resumption.
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_This document is a working draft; the final wording is subject to review by the company's legal counsel._